Guest Information

Our Salon Policies

At Studio 3.1.6 Salon, we are committed to creating a thoughtful, professional, and welcoming experience for every guest. Our policies are designed to respect the time of our guests and artists, protect the integrity of our services, and allow us to provide the level of care you deserve.

Appointments & Arrival

We recommend arriving 5–10 minutes before your scheduled appointment, especially for your first visit.
If you are running late, please contact the salon. Guests arriving 15 minutes or more late may need to have their service modified or rescheduled depending on the artist's schedule.

Cancellations & Rescheduling

Appointments may be cancelled or rescheduled without penalty with at least 24 hours' notice.
Cancellations or rescheduling within 24 hours will be subject to a charge of 50% of the scheduled service.

No-Shows

Guests who do not arrive for their appointment and do not contact the salon will be subject to a charge of 100% of the scheduled service.
A deposit or prepayment may be required before future appointments. Repeated late cancellations or no-shows may require future services to be prepaid.

Deposits

Certain appointments, including extensions, corrective color, major transformations, bridal services, or extended appointments, may require a deposit.
Deposits are applied toward the scheduled service.
With appropriate notice, eligible service deposits may be transferred one time to a rescheduled appointment. Deposits may be forfeited for cancellations within the cancellation period.

Card on File

A valid credit card is required to reserve appointments online.
The card is stored securely and is not charged at booking unless a deposit or prepayment applies.
Applicable late-cancellation or no-show fees may be charged to the card on file.

Hair Extensions & Custom Orders

Extension consultations are required for new extension guests and may be required when changing extension methods, length, density, or color.
Extension hair is specially selected and ordered for each guest. Once a custom hair order has been placed, hair costs and custom-order deposits are nonrefundable and nontransferable.
Guests are responsible for following recommended home care and maintenance schedules to protect both their natural hair and extensions.

Pricing

Service prices listed online are starting prices unless otherwise stated.
Final pricing may vary based on hair length, density, condition, product usage, complexity, desired result, service time, and artist.
When appropriate, pricing and service recommendations will be discussed during consultation or before beginning the service.

Consultations

Consultations may be required for extensions, corrective color, major transformations, Japanese straightening, and certain smoothing or texture services.
Consultations allow our artists to evaluate the guest's hair, discuss goals and history, determine the appropriate service, and establish realistic expectations.

Service Adjustments

If a guest has a concern regarding a completed service, please contact Studio 3.1.6 Salon within 5 days of the appointment.
We will evaluate the service and, when appropriate, provide a reasonable adjustment related to the originally agreed-upon service.
Requests to change the originally agreed-upon result are considered a new service and may incur additional charges.
Services altered by another salon or professional may affect our ability to provide a complimentary adjustment.

Refunds

Completed salon services are nonrefundable. If there is a concern, guests should contact the salon within the service-adjustment period so we have an opportunity to evaluate the service.
Custom-ordered extension hair and specially ordered products are nonrefundable.
Unused and unopened eligible retail products may be exchanged within 7 days of purchase.

Children & Additional Guests

For the comfort and safety of all guests, we kindly ask that additional guests and children accompany you only when necessary or when they are receiving a scheduled service.
Children receiving services should remain supervised while in the salon.

Promotions, Vouchers & Special Offers

Promotional offers, vouchers, discounts, and special pricing are subject to the terms and expiration dates stated with each individual offer.
Offers may be limited to specific services, artists, appointment times, or qualifying guests and are subject to availability.
Unless specifically stated otherwise, promotions and discounts cannot be combined, stacked, transferred, or applied to previously completed services.
Only one promotional offer or discount may be applied per qualifying service or visit unless otherwise specified.
Promotional value does not apply toward gratuity, retail products, extension hair, custom orders, or excluded services unless specifically stated in the offer.
Third-party vouchers and promotions are also subject to the terms of the original offer. Guests should mention their voucher or promotion when booking so the salon can confirm eligibility.
Third-party vouchers are valid only with designated service providers and are not valid with salon owner Andrea.
Additional services, product usage, or upgrades not included in the voucher will be charged separately.
Gratuity is not included and should be based on the full value of the services received.

Salon Environment

Studio 3.1.6 is committed to maintaining a welcoming, respectful, and professional environment for our guests and team.
We reserve the right to modify, postpone, or decline a service when proceeding could compromise the integrity of the hair or when the requested result cannot reasonably or safely be achieved.

Questions about a policy?

Contact the salon at (832) 390-5454 and we'll be glad to help.

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